FAQs
Good to know before you order.
Clear answers about pricing, delivery, packages, water coolers and payment.
01Can I receive the 8-bottle package over several deliveries?+
Yes. Your eight bottles do not need to be delivered at the same time. Brook Mountain records each completed delivery and your remaining bottle balance.
02Does the 8-bottle package include free use of a water cooler?+
Customers who purchase the 8-bottle package may use a water cooler at no additional charge, subject to the terms and conditions stated on their invoice.
03How do I pay?+
No credit card payment is taken through the website. Payment may be made on delivery, by bank transfer, or according to the payment terms stated on your invoice.
04Is bottled water GST-free?+
Yes. Brook Mountain bottled water is GST-free. Water coolers are separately priced and are not labelled GST-free.
05Where do you deliver?+
Brook Mountain delivers across most Sydney areas. Enter your postcode online or submit your full address so we can confirm availability.
06Are there any additional charges?+
Delivery fees and bottle deposits may apply. Any applicable charges will be confirmed before delivery and shown on your invoice.
07Is my preferred delivery date guaranteed?+
Your preferred date is a request. Brook Mountain will contact you to confirm the final delivery arrangements.
08Can I order through WhatsApp or WeChat?+
Yes. You can message Brook Mountain on WhatsApp or scan our WeChat QR code on the order page.
09Will I receive an invoice?+
Yes. Brook Mountain issues an invoice after reviewing your order request and delivery details.